Unified Inbox
Every conversation, one coordinated view.
SalePilot by Kovalinq
Turn customer conversations into business action.
Manage conversations, teams, campaigns, leads, and sales from one coordinated workspace.
One shared workspace
Every customer action stays connected.
From message to follow-up
Inbox
Customer
Action
Transaction
Follow-up
Meet customers where they are
One workspace around every conversation.
Bring communication and the work surrounding it together, without forcing your team into a complicated operating system.
Conversation operations
Keep the customer, the conversation, ownership, and the next action connected from first enquiry to follow-up.
Team collaboration
Assign ownership, add internal notes, and keep replies coordinated.
New enquiryAssigned
Follow-up dueToday
Customer context
Turn enquiries into customer records, lead stages, and accountable next actions.
Lead stage
Qualified
Next action
Send quote
Relevant campaigns
Build email and social campaigns from real customer interest and conversation history.
EmailSocialSegmentsFollow-ups
Sales capture
Detect payment activity and prepare a draft sale only after staff confirmation.
Manual bank payments always stay under human control.
AI when you want it
Start human-only, then add suggestions, approvals, or approved automation as your team is ready.
Connect the channels customers already use.
Start with available channels and expand as additional platform approvals are completed.
WhatsApp Business
Instagram DM
Facebook Messenger
Website Chat
TikTok
Planned
Planned
Your team decides how AI works.
Move from fully manual replies to approved automation at the pace that fits your business.
01
Human Only
Your team writes every reply.
02
AI Suggestions
Get reply and follow-up ideas.
03
Approval Mode
Review every draft before sending.
04
Approved Automation
Automate only agreed workflows.
AI never confirms manual bank payments. Sensitive actions remain under human control.
Start simple. Grow without changing tools.
Choose the operating depth your team needs today, then add capability as customer volume grows.
1
Starter
A focused human-only inbox
2
Growth
Teams, campaigns, and AI assistance
3
Scale
Advanced workflows and multiple accounts
4
Enterprise
Custom operations across teams
SalePilot insights
Practical ideas for better customer conversations.
AI + Human Control
Why Fluent AI Replies Still Fail Without Customer Context
Polished wording can hide a wrong answer. Context-aware customer service AI needs relevant evidence, permission boundaries, and human review when facts or authority are uncertain.
Read article
Founder / Category Education
Why Message Volume Is the Wrong Measure of Customer Communication
Reply counts show activity. Customer conversation management becomes useful when each exchange has an owner, status, next action, and intended result.
Read article
Sales Operations
How to Turn Customer Chats Into a Sales Pipeline Your Team Can Manage
Message activity shows that customers are talking. A usable sales pipeline adds stages, ownership, next actions, and review points that show whether opportunities are progressing.
Read article
Bring every customer conversation into focus.
Coordinate the reply, the customer record, the next action, and the follow-up from one workspace.
Human control first. AI assistance when you choose.